Get started in your store's app

Your store’s app lets you order from the store on your phone and have it delivered to your door. The store delivers only to certain areas, so the app first asks where you are; it then shows the items and prices for that area. You can look around without an account, and sign in with your phone number when you are ready to order.

Choose where to deliver

The first time you open the app, it asks where you want your orders delivered.

1. On Where should we deliver?, tap Use my current location, or search in Search for an address.
2. Drag the map until the pin sits on your door.
3. Tap Continue.

The app checks the pin and opens the Home tab with the store’s items for your area. If the store does not deliver there, it says We don’t deliver here yet: move the pin, or try again later.

To change the place later, tap the Deliver to line at the top of the Home tab.

Sign in or create your account

You need an account to check out and to see your orders. There is no password: the app sends a code to your phone each time you sign in. If the store already knows your phone number, you sign in to your existing account.

1. Tap Checkout in your cart, or open the Account tab and tap Sign in.
2. On Sign in or create account, enter your Phone number and tap Send code.
3. On Enter the code, type the code from the text message.
4. Tap Verify.

You are signed in, and the app takes you back where you were. A new account is named by your phone number; add your name on your profile.

The code works for five minutes. If it does not arrive, wait for the countdown under the code to end, then tap Resend code.

Note

You can be signed in on one phone at a time. Signing in on another phone signs you out of the first.

Open a business account

Where your store offers business accounts, a company can sign up with its registration details and order for its branch.

1. Open the Account tab and tap Business.
2. On Tell us about your business, enter your Full name, the Company name, the Commercial Registration (CR) and the VAT number.
3. Tap Continue.
4. On Delivery branch, move the pin to the branch you want deliveries to, and tap Continue.
5. Enter your Phone number, tap Send code, then enter the code and tap Verify.

Your account carries the company’s name, and the store invoices the company. Your account page shows your Credit limit and Balance with the store.

Browse as a guest

On Sign in or create account, tap Browse as guest to look around first. You see the items and prices for your area, and can fill your cart; the app asks you to sign in when you check out.

Messages you may meet

Message	What to do
We don’t deliver here yet	Your pin is outside every area the store delivers to. Move the pin, or check back later.
That code didn’t work. Try again.	Check the code in the text message, or tap Resend code.
Too many attempts. Try again later.	Wait a while before asking for another code.
SMS isn’t configured for this store yet — please contact the store to enable sign-in.	The store cannot send codes yet. Contact the store.
This phone number is linked to more than one account. Please contact the store to fix your account before signing in.	Contact the store, so they can keep your number on one account.
This account is inactive. Please contact the store to sign in again.	The store has paused your account. Contact the store.
Location permission denied. Drop the pin manually.	Search for your address or drag the map instead.