Track your orders

After you place an order, a rep from the store takes it, prepares it and brings it to you. The Orders tab shows where each order is, and the app tells you as it moves on.

See your orders

1. Open the Orders tab. Active lists the orders still on their way; Past the ones completed or cancelled.
2. Tap an order to open it.

The order’s page shows its number, its status and when you placed it, then the steps under Track order, the items, and the Subtotal, Delivery, VAT and Total.

Status	What it means
Placed	The store has your order and is finding a rep to bring it. You can still cancel it.
Preparing	A rep has taken your order and is getting it ready.
Out for delivery	The rep is on the way to you.
Partially shipped	Part of your order has been delivered; the rest is to follow.
Shipped	Your order has been delivered.
Completed	The store has invoiced the order and closed it.
On hold	The store needs to check your account before it can go ahead. Contact the store.
Cancelled	The order was cancelled, by you or by the store.

Follow the rep on a map

While your order is Out for delivery, its page shows a map with your Delivery address and the Driver, with how far away they are and about how long they will take. The line under the map says when the rep’s position was last updated.

The map appears only while the rep’s phone is reporting where they are. If it does not show, the steps under Track order still tell you where your order is.

Cancel an order

You can cancel an order while it is Placed, before a rep has taken it.

1. Open the order and tap Cancel order.
2. On Cancel this order?, tap Cancel order.

The app says Order cancelled., and the order moves to Past.

Note

Once a rep has taken your order, the app can no longer cancel it. Contact the store if you need to change or cancel it.

Read your notifications

The app tells you when a rep accepts your order, when it is out for delivery, when it is delivered, and if it is cancelled. The messages arrive on your phone, and wait in the app.

1. Tap the bell at the top of the Home tab to open Notifications.
2. Tap a notification to open its order.
3. Tap Mark all as read to clear the unread marks.

To stop the messages on your phone, open the Account tab and switch off Notifications.

Messages you may meet

Message	What to do
This order is already being processed and can no longer be cancelled.	A rep has taken the order. Contact the store.
Showing information from when you placed this order.	The app could not load the latest state of the order, so it shows the order as you placed it. Tap Retry, or open the order again later.
No orders yet	Your orders show here once you have placed one.