Shop and place an order

The Home tab shows what the store sells where you are, at the prices that apply to you. You add items to your cart, check the total the store works out for you, and place the order. You pay in cash when it arrives.

Find an item

1. Open the Home tab. Deliver to at the top shows where the items and prices are for.
2. Type in the search field to find an item by name, or tap a category under Shop by category. Tap All to see every item again.
3. Pull the list down to refresh it.

Each item shows its name, the unit it is sold in, such as a pack or a carton, and its price. An item sold in two units shows twice, once for each.

To read the app in another language, tap the language button at the top of the Home tab.

Fill your cart

1. Tap Add to cart on an item. The app says Added to cart.
2. Tap the plus or minus button on the item to change the quantity.
3. Tap the cart button at the top of the Home tab to open My cart.

Some items must be ordered in a minimum quantity; the cart starts them at that quantity. An item that is out of stock cannot be added. Your cart stays on your phone until you order, even if you close the app.

When you are signed in, My cart shows the Subtotal, the Delivery charge and the VAT worked out by the store for your delivery address, and the total on the Checkout button.

Place your order

1. In My cart, tap Checkout. Sign in first if the app asks you to.
2. Check the Delivery address. Tap Change to pick another saved address, or Add new address, then Deliver here.
3. Check the Payment: Cash on delivery.
4. Check the totals, then tap Place order.

The app shows Order placed! and your order’s page. The store checks the prices, the stock and your address again when you place the order, so the total you see is the total you pay. A rep from the store then takes your order and brings it to you; follow it in Track your orders.

Note

You pay cash when the order arrives. The app takes no card or online payment, and you cannot choose a delivery time: Delivery time always reads Deliver now.

How your prices are worked out

The store sets the prices, not the app:

• The prices are those of the area your delivery address is in. If you have agreed prices with the store, you see those instead once you are signed in.
• Delivery is a fixed charge per order, set for your area. Some areas deliver for free.
• VAT is added, or already included, as the store’s price list says.
• A free-item offer the store runs is added to your order when you qualify.

Messages you may meet

Message	What to do
Add a delivery address to place your order.	Tap Add new address and pin where you want the order.
Your delivery address is outside the delivery area. Pick another address.	Tap Change and pick an address the store delivers to.
Some items are no longer available in your area. Please review your cart.	Remove the items the store no longer sells where you are.
Some items are below their minimum order quantity. Please review your cart.	Raise those items to their minimum.
Some items don’t have enough stock right now. Please review your cart.	Lower the quantity, or remove the item.
The store’s price list is unavailable. Please try again later.	The store cannot price your cart right now. Try later, or contact the store.
We could not confirm whether your changes were saved. Retry the same submission before making more changes.	The connection dropped while the order was being placed. Tap Retry; the store places the order once, however many times you retry.